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Customer Services

Do I need to set up an account to place an order?

No, although setting up an account with us is a simple process, which will only need to be done once and makes your future shopping experiences seamless.

Which countries does Winser London ship to?

At present we ship to UK, Austria, Belgium, France, Germany, Italy, Netherlands, Republic of Ireland, Spain, and USA..

What payment methods do you accept?

We accept Visa, MasterCard, Visa Debit, Visa Delta, and PayPal. All payments are processed through a secure checkout system provided by Sage pay.
All first-time orders must be sent to the cardholder's billing address or work address. This process is not only for your security but so we can verify your details independently. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly.

What delivery options do you offer?

UK -1 to 2working days
UK Highlands - 3 working days
UK Channel Islands - 3 working days
UK Isle of Man - 3 working days
UK Northern Ireland - 3 working days
Austria - 2 working days
Belgium - 2 working days
France - 2 working days
Germany - 2 working days
Italy - 3 to 4 working days
Netherlands - 2 working days
Republic of Ireland - 2 working days
Spain - 3 to 4 working days
USA - 3 to 4 working days

Do you offer same day delivery in London?

At present we are not able to offer this service.

How will I know if you have received my order?

You will receive a confirmation email from us advising you that your order will be processed shortly, if you do not receive this email, please check your spam/junk folder, as sometimes your security setting will send your messages here. If you still do not receive an email, please contact us.

Can I place an order over the phone?

It is possible to place an order over the phone, although it is preferred for orders to be placed through our website.

How quickly will my order be dispatched?

Once your payment and the delivery/billing address has been verified our fulfillment team will then begin the process of picking and packing your order. When all these processes have been met, delivery is in one working day.

What currency do you accept?

All of our prices are in UK pounds sterling. If you have any problems ordering, please contact us.

Who can I speak to about size and fit queries?

We have a helpful team of experienced online stylists who will be more than happy to help you with any fashion dilemmas..

How do I know what size to order?

We use UK sizing and a size chart is available to provide detailed information on the size and fit. However, if you wish to contact one of our online stylists, please email stylist@winserlondon.com and they will be happy to help.

Is it possible to amend my order once I have placed it?

Once you have placed an order and we have sent your order confirmation email, we are unfortunately unable to amend or cancel the order. However, once the items have been delivered, you are welcome to make a return through our free returns process and receive a refund.

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