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Customer Services

Christmas Gift Returns

We have extended our returns policy for all items purchased as Christmas gifts until 21st January 2017.

• Unwanted and incorrect non-sale items must be returned within fourteen (14) days of receiving your order. Sale items must be returned within seven (7) days of receiving your order.

• All unwanted and incorrect items should be returned unused and unworn with all original labelling, packaging, leather bags, dust bags and authenticity cards attached. Any damaged, worn and used items will not be accepted, as they cannot be resold (and so far as possible for faulty items). For reasons of hygiene, earrings, swimwear and lingerie cannot be returned unless proven faulty when purchased or where we have sent you incorrect products. This does not affect your statutory rights.

• A refund will be provided to the account originally used to purchase the product.

• If, in our reasonable opinion, the Products are not found to be faulty, we will seek to recover the cost of returning the Products to us and for returning them back to you.

• Please remember to send the returns form back with your goods – returns can only be processed with the form. For our full Terms and Conditions, please visit our website: www.winserlondon.com

• If you have any queries regarding your order, please do not hesitate to contact our customer services department, customerservice@winserlondon.com or call us on +44 (0)845 600 1521.

• Returning goods from the UK is free, if the procedure detailed below is followed.

• Free returns are not available from addresses outside of the UK; any returns from the USA or EC are at the recipients’ costs.

Returns Procedure

UK only

UK Free Returns Procedure

• You can return your package to us via freepost through the post office.
• Complete the returns form and place the product, all packaging and the returns form into the mailing box, and affix the returns label provided to the delivery envelope.
• Ensure products are returned to the following address:

FREEPOST RSTZ-SKEU-SSKC
Winser London Limited
C/O Amethyst Group Ltd
Lodge Road
Staplehurst
Tonbridge
Kent
TN12 0QW
United Kingdom

We are unable to process UK Returns for free in any other way. Any other method will be at the sender's own cost.

Austria, Belgium, France, Germany, Italy, Netherlands, Republic of Ireland, Spain & USA

Free returns are not available from addresses outside of the UK; any returns from the USA or EC are at the recipients’ costs.

Preparing the return

• Repack the items for return with the order summary from the original packaging. We need the order summary to process your return.
• Securely seal the package using adhesive tape on the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging.
• Remove all existing labels from the original packaging and stick the returns label you created online to the packaging. You can visit our returns portal at any time to reprint your label.

Please note at busy times due to delivery, logistic and banking procedures it may take up to 15 working days for your refund to be deposited in to your bank account.

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