Your shopping basket is empty

Forgotten password

Please enter your email address and click on submit. We will then send you an email containing a link to create a new password

Customer Services

Christmas Gift Returns

We have extended our returns policy for all items purchased as Christmas gifts until 21st January 2017.

Winser London delivers to addresses in the UK, Andorra, Australia, Austria, Belgium, Canada, Channel Islands, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Iceland, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerlandand USA

Delivery costs

We will endeavour to deliver all goods within the time specified below but accept no liability for any late delivery.

Your order will be shipped once:

• Payment has been approved.
• The delivery/billing address has been verified.
In calculating when your order will arrive, start from the day you placed your order and count only business days thereafter.

UK mainland

Orders are sent by DPD Next Day Tracked, once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep.

UK Highlands, Channel Islands and Northern Ireland

Order to Highlands, Channel Islands and Isle of Man (postcodes JE, GY, IM, HS2, PA61-75, PA78, KW16-17, PH30 and PH41-44) are sent DPD 2 Day and are delivered in 2 to 3 working days. Once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep.

EC – Andorra, Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Italy, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Spain, Sweden

Orders are sent by DPD Classic, once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep. Delivery lead times are:
Austria 2 to 4 working days
Belgium 2 to 4 working days
France 2 to 4 working days
Germany 2 to 4 working days
Italy 2 to 4 working days
Netherlands 2 to 4 working days
Republic of Ireland  2 to 4 working days
Spain 2 to 4 working days
Cyprus 2 to 4 working days
Denmark 2 to 4 working days
Finland 2 to 4 working days
Greece 2 to 4 working days
Luxembourg 2 to 4 working days
Malta 2 to 4 working days
Portugal 2 to 4 working days
Sweden 2 to 4 working days
Andorra 2 to 4 working days
Gibraltar 2 to 4 working days
Monaco 2 to 4 working days
Norway 2 to 4 working days

Please note that the value of goods ordered is inclusive of VAT where applicable and we cannot refund any VAT charges.

USA, Canada 

Prices quoted on the website include VAT as applicable. At the point of purchase, VAT will be deducted from the sub-total if the delivery address is outside the EU.
Products delivered to destinations outside the EU may be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different. Be aware that this may delay your delivery time, as it will be your responsibility to pay the necessary charges for local authorities to release the products from Customs. You may wish to contact the relevant Customs authorities for clarification before placing an order.

Orders are sent by DPD AIR Express, once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep.
Delivery lead times are 2 to 4 working days.

 Australia

Prices quoted on the website include VAT as applicable. At the point of purchase, VAT will be deducted from the sub-total if the delivery address is outside the EU.
Products delivered to destinations outside the EU may be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different. Be aware that this may delay your delivery time, as it will be your responsibility to pay the necessary charges for local authorities to release the products from Customs. You may wish to contact the relevant Customs authorities for clarification before placing an order.

Orders are sent by DPD AIR Express, once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep. 
Delivery lead times are 3 to 5 working days.

If you have any questions regarding your order, please do not hesitate to contact our Customer Service team (Monday – Friday, 9am – 5pm Excluding Bank Holidays).

Email:customerservice@winserlondon.com
Telephone: +44 (0)845 600 1521
Winser London, The Perfume Factory, Studio G07, 140 Wales Farm Road, London, W3 6UG

  Loading...