delivery

We are passionate about delivering on time, but we do rely on others, from you confirming your order correctly to the efficiency of the delivery company but we do everything we can to deliver on time. Please accept we can't accept liability for some late deliveries.

Your order will be delivered once:
• Payment has been approved.
• The delivery/billing address has been verified.

In calculating when your order will arrive, start from the day you placed your order and count only business days thereafter. Orders placed on a Friday after the cut-off, and orders placed on a Saturday or Sunday, will all ship the next working day, i.e. Monday or Tuesday if we have a Bank Holiday.

Prices quoted on the website include VAT as applicable. At the point of purchase, VAT will be deducted from the sub-total if the delivery address is outside the EU.
Products delivered to destinations outside the EU may be subject to import taxes, fees, levies or other charges which are the sole responsibility of the purchaser, or the recipient of the purchase if different. Be aware that this may delay your delivery time, as it will be your responsibility to pay the necessary charges for local authorities to release the products from Customs. You may wish to contact the relevant Customs authorities for clarification before placing an order.

Orders are sent by DPD or DHL outside the UK, once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep. Delivery lead times are 2 to 4 working days.

If you have any questions regarding your order, please do not hesitate to contact our Customer Service team (Monday – Friday, 9am – 5pm Excluding Bank Holidays).

Email:   customerservice@winserlondon.com 
Telephone: +44 (0)845 600 1521 


Location Service Cost Delivered Returns
United Kingdom DPD Next Day £5.95 1-2 Working Days Free

Guernsey

Isle of Man

Jersey

DPD 2 Days £5.95 3 Working Days Free

Aland Islands, Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus,
Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar,
Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal,
Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey,
Turks and Caicos Islands

DHL Classic £15.00 2-4 Working Days Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

Australia, China, hong Kong, Special Administrative Region of China,
India, Israel, Japan, Jordan, Lebanon, Malaysia, Maldives, Mauritius,
Qatar, Saudi Arabia, Singapore, Sri Lanka, Switzerland, Thailand,
United Arab Emirates

 

DHL Air Express £30.00   2-4 Working Days  Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.
Bahamas, Barbados, Bermunda, Bosinia and Herzegovina, British Virgin Islands,
Canada, Caymen Islands, Faroe Islands, Jamaica, Korea, Republic of Kuwait,
Liechtenstein Macao, Special Administrative Region of China, Macedonia,
Republic of Montenegro, Saint Kitts and Nevis, Saint Lucia,
Saint Vincent and Grenadines, Saint-Martin (French part), Serbia,
Seychelles, South Africa, Taiwan, Republic of China,
Trinidad and Tobago, United States of America

 

DHL Air Express £30.00 3-5 Working Days Free returns are not available to addresses outside of the UK, any returns are at the recipients costs.

Winser London delivers to addresses in the UK, Aland Islands, Albania, Andorra, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Special Administrative Region of China, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Republic of Korea, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic of Malaysia, Maldives, Malta, Mauritius, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saint-Martin (French part). San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Republic of China, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United States of America.

 

© WINSERLONDON 2019