This website requires cookies to provide all of its features. For more information on what data is contained in the cookies, please see our . To accept cookies from this site, please click the Allow button. If you do not click this button, customer experience will not be optimised.
Delivery Information
We are passionate about delivering on time, but we do rely on others, from you confirming your order correctly to the efficiency of the delivery company but we do everything we can to deliver on time. Please accept we can't accept liability for some late deliveries.
Your order will be delivered once:
• Payment has been approved.
• The delivery/billing address has been verified.
In calculating when your order will arrive, start from the day you placed your order and count only business days thereafter. Orders placed on a Friday after the cut-off, and orders placed on a Saturday or Sunday, will all ship the next working day, i.e. Monday or Tuesday if we have a Bank Holiday.
Prices quoted on the website include VAT as applicable.
UK orders are sent by DPD, once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep. Delivery lead times are 1 to 2 working days, excluding orders placed at the weekend or on a bank holiday.
Please note that, for environmental purposes, we no longer deliver our parcels using a plastic outer envelope. Please bear this in mind when selecting a safe place for your parcel to be left. Any safe place needs to not only be safe in terms of location but also be protected from any weather that may damage our packaging.
If you have any questions regarding your order, please do not hesitate to contact our Customer Service team (Monday – Friday, 9am – 5pm Excluding Bank Holidays).
Email: customerservice@winserlondon.com
Telephone: +44 (0)845 600 1521
| Location | Service | Cost | Delivered | Returns |
| United Kingdom | DPD Standard | £5.95 | 1-2 Working Days | Free |
|
Guernsey Isle of Man Jersey |
DPD 2 Days | £5.95 | 3 Working Days | Free |
| United Kingdom | DPD Guaranteed | £15.00 |
Saturday Order by 3pm |
Free |
| United Kingdom | DPD Guaranteed | £15.00 | Next day - Order by 2.30pm (Exc. orders placed after 2.30pm on Friday and at weekends) | Free |
| Aland Islands, Albania, Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Greenland, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Turkey, Turks and Caicos Islands |
DHL Classic | £20.00 | 2-4 Working Days | Free returns are not available to addresses outside of the UK, any returns are at the recipients costs. |
| Australia, China, Chile, Hong Kong, Special Administrative Region of China, India, Israel, Japan, Jordan, Lebanon, Malaysia, Maldives, Mauritius, Qatar, Saudi Arabia, Singapore, Sri Lanka, Switzerland, Thailand, United Arab Emirates |
DHL Air Express | £30.00 | 2-4 Working Days | Free returns are not available to addresses outside of the UK, any returns are at the recipients costs. |
| Bahamas, Barbados, Bermunda, Bosinia and Herzegovina, British Virgin Islands, Canada, Caymen Islands, Faroe Islands, Jamaica, Korea, Republic of Kuwait, Liechtenstein Macao, Special Administrative Region of China, Macedonia, Republic of Montenegro, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saint-Martin (French part), Serbia, Seychelles, South Africa, Taiwan, Republic of China, Trinidad and Tobago, United States of America |
DHL Air Express | £30.00 | 3-5 Working Days | Free returns are not available to addresses outside of the UK, any returns are at the recipients costs. |
Winser London delivers to addresses in the UK, Aland Islands, Albania, Andorra, Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey, Hong Kong, Special Administrative Region of China, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Republic of Korea, Kuwait, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macao, Macedonia, Republic of Malaysia, Maldives, Malta, Mauritius, Moldova, Monaco, Montenegro, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and Grenadines, Saint-Martin (French part). San Marino, Saudi Arabia, Serbia, Seychelles, Singapore, Slovakia, Slovenia, South Africa, Spain, Sri Lanka, Sweden, Switzerland, Taiwan, Republic of China, Thailand, Trinidad and Tobago, Turkey, Turks and Caicos Islands, United Arab Emirates, United States of America.
HOW TO TRACK YOUR ORDER
Is it nearly there yet?
Orders in the UK are sent by DPD Tracked 24 Hour and orders outside the UK are sent by DHL. Once you have received a despatch confirmation email, you will receive a tracking number that will allow you to track your order from despatch to your doorstep. If no number appears then please wait for DPD/DHL to process this information.
Please wait until you receive your order confirmation email to give us time to process this information.
If you have any problems please contact our Customer Service Team at customerservice@winserlondon.com