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PRIVACY POLICY

Winser London Limited is committed to preserving the privacy of all visitors to our website at winserlondon.com (our “Website”).  By visiting, logging into, or registering on the Website, via email or over the telephone, you consent to the collection, use and transfer of your information under the terms of this policy.

If you are under 16, we require you to inform your parent or guardian about this privacy policy and our terms and conditions and obtain their consent to both this privacy policy and the terms and conditions of this Website, via email or over the telephone and supplying us with your personal information.

1. INFORMATION WE COLLECT FROM YOU

1. 1 when you visit, log into or register on our website, via email or over the telephone you may be asked to provide certain information about yourself including your name and contact details which may be stored.  

1. 2 we also receive and record information by tracking user traffic patterns throughout this Website to maintain a record of the movements of visitors to this Website (including the country and telephone code area of your computer's location and your browser type) and purchasers of our products, where relevant.  

1. 3 you are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  If you wish to do this, please do not hesitate to contact us by writing to Winser London, Filmscape Studio 9 Vision, Kendal Avenue, London W3 0AF; emailing us at customerservice@winserlondon.com; or telephoning us +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday. 

 

2. USE OF YOUR INFORMATION

2. 1 your information will enable us to provide you with access to all parts of our Website, where relevant. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, customer service and the features of this Website and our service and products generally.

2. 2 we may use your information to contact you to notify you occasionally about important changes or developments to the Website or to let you know about new products and product ranges. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please contact us by e-mailing us at customerservice@winserlondon.com or call us on +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday.

 

3. DISCLOSURE OF YOUR INFORMATION

3. 1 the information you provide to us may be accessed by or given to third parties who act for us for the following purposes approved by you:

3. 1. 1 we may employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

3.1.2 we work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

The video below provides an introduction to the work of Epsilon Abacus

3. 1. 3 we may also pass aggregate information on the usage of our Website, where relevant, to maintain and manage our Website, but this will not include information that can be used to identify you;

3. 1. 4 we are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that Winser London Limited or substantially all of its assets are acquired, customer information may be one of the transferred assets;

3. 1. 5 other companies sometimes ask us to market their products and/or services on this Website and we sometimes send these offers to our customers on behalf of these other businesses.  When we do this, we will not give that business your name and address.  If you don’t want to receive such offers, please let us know by e-mailing us at customerservice@winserlondon.com or call us on +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday;

3. 1. 6 we will release personal information on our customers where we are required to do so by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

3. 2 We do not store credit card details.

 

4. OVERSEAS TRANSFER OF DATA

4.1The information referred to in this policy will be stored by us within the UK and Ireland. Information may also be transferred overseas. This is to enable our 3rd party service providers to access the information they require to provide the functions we request from them as detailed previously in this policy.

4.2 Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.

4.3 If you would like more information, please email us at customerservices@winserlondon.com 

 

5. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

5.1It is important that you understand the rights you hold over your information, as at any time, you are entitled to ask for details regarding the information held about you. You may ask us to make any necessary changes to ensure that it is accurate and kept up to date.  You may ask us to provide you with a copy of the information held on you.  You may ask us to delete all information held about you.

5.2 Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

5.3 If you wish ask us any of the above, or have any other queries, please do not hesitate to contact our Customer Services team as detailed at the end of this Privacy Policy

 

6. COOKIES

6.1 A cookie is a small piece of information which is issued to your computer or other mobile or handheld devices (such as ‘smart phones‘ or ‘tablets’) as you browse this website. This website uses cookies to collect information to improve your shopping experience and improve the quality of our site.

6.2 Please see our Cookies Policy for further detail.

6.3 You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org.

 

7. SECURITY AND DATA RETENTION

7.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.

 

8. CONTACT

8.1 If you require any further information regarding this policy or would like to see, edit or delete the information we hold on you, please do not hesitate to contact our Customer Services team via any of the methods below : -

Write to us at Data Privacy Officer, Fimscape Studio 9, Vision, Kendal Avenue, London W3 0AF; or email us at customerservices@winserlondon.com  or phone our Customer Services team on +44 (0)345 600 1521.

 

9. CHANGES TO THIS POLICY

9.1 We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

 

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