Security, Privacy and Cookies

Winser London complies with European General Data Protection Regulation (GDPR) legislation, which came into force in May 2018. This means all customers have the right to know and control what personal information any business holds on them, and gives you control over how that data is processed. Winser London has stringent data protection protocols in place to ensure your details are private and secure, and you have the right to verify or withdraw personal information, and manage how we use that (ie purely for online orders and account management, or to also receive collection launch information, newsletters, offers, exclusive event invitations and other updates) at any time. Please contact us at customerservices@winserlondon.com

Winser London Limited is committed to preserving the privacy of all visitors to our website at winserlondon.com (our “Website”). By visiting, logging into, or registering on the Website, via email or over the telephone, you consent to the collection, use and transfer of your information under the terms of this policy.

If you are under 16, we require you to inform your parent or guardian about this privacy policy and our terms and conditions and obtain their consent to both this privacy policy and the terms and conditions of this Website, via email or over the telephone and supplying us with your personal information.

1. INFORMATION WE COLLECT FROM YOU

1.1 when you visit, log into or register on our website, via email or over the telephone you may be asked to provide certain information about yourself including your name and contact details which may be stored.

1.2 we also receive and record information by tracking user traffic patterns throughout this Website to maintain a record of the movements of visitors to this Website (including the country and telephone code area of your computer's location and your browser type) and purchasers of our products, where relevant.

1.3 you are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please do not hesitate to emailing us at customerservices@winserlondon.com; or telephone us +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday.

2. USE OF YOUR INFORMATION

2.1 your information will enable us to provide you with access to all parts of our Website, where relevant. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, customer service and the features of this Website and our service and products generally.

2.2 we may use your information to contact you to notify you occasionally about important changes or developments to the Website or to let you know about new products and product ranges. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please contact us by e-mailing us at customerservice@winserlondon.com or call us on +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday.

3. DISCLOSURE OF YOUR INFORMATION

3.1 the information you provide to us may be accessed by or given to third parties who act for us for the following purposes approved by you:

3.1.1 we may employ other companies and individuals to perform functions in certain situations on our behalf. Examples of these functions include e-mail, providing marketing assistance and data analysis, handling credit card transactions, fulfilling orders and providing customer service. These agents have access to the personal information required in order to perform their functions but may not use it for any other purpose.

3.1.2 we work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, and home interiors categories. They share information on what their customers buy. Epsilon Abacus analyses this pooled information to help the retailers understand consumers’ wider buying patterns. From this information, retailers can tailor their communications, sending people suitable offers that should be of interest to them, based on what they like to buy.

The video below provides an introduction to the work of Epsilon Abacus

3.1.3 we may also pass aggregate information on the usage of our Website, where relevant, to maintain and manage our Website, but this will not include information that can be used to identify you;

3.1.4 we are continually trying to expand and improve our business and we may sell or buy businesses or assets in these transactions. Customer information is generally one of the transferred business assets in these situations and in the event that Winser London Limited or substantially all of its assets are acquired, customer information may be one of the transferred assets;

3.1.5 other companies sometimes ask us to market their products and/or services on this Website and we sometimes send these offers to our customers on behalf of these other businesses. When we do this, we will not give that business your name and address. If you don’t want to receive such offers, please let us know by e-mailing us at customerservice@winserlondon.com or call us on +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday;

3.1.6 we will release personal information on our customers where we are required to do so by law. We may also exchange other information with other companies and organisations for fraud protection and credit risk reduction.

3.2 We do not store credit card details.

4. THIRD PARTY SITES

4.1 The Website may contain links to other websites operated by third parties. Please note that this privacy policy applies only to the personal information that we collect through the Website and we cannot be responsible for personal information that third parties may collect, store and use through their website. You should always read the privacy policy of each website you visit carefully.

4.2 In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

5. OVERSEAS TRANSFER OF DATA

5.1The information referred to in this policy will be stored by us within the UK and Ireland. Information may also be transferred overseas. This is to enable our 3^rd party service providers to access the information they require to provide the functions we request from them as detailed previously in this policy.

5.2 Please note that Epsilon Abacus may transfer data outside the EEA. The transfer will take place in the presence of appropriate safeguards, including standard data protection clauses adopted by the EU Commission.

5.3 If you would like more information, please email us at customerservices@winserlondon.com

6. YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

6.1It is important that you understand the rights you hold over your information, as at any time, you are entitled to ask for details regarding the information held about you. You may ask us to make any necessary changes to ensure that it is accurate and kept up to date. You may ask us to provide you with a copy of the information held on you. You may ask us to delete all information held about you.

6.2 Our communications are designed to tell you about the benefits we can offer, so that you have exclusive access to our best deals. We use the information we have about you to tailor the content and try to ensure that the offers are as relevant to you as possible.

6.3 If you wish ask us any of the above, or have any other queries, please do not hesitate to contact our Customer Services team as detailed at the end of this Privacy Policy

7. COOKIES

7.1 A cookie is a small piece of information which is issued to your computer or other mobile or handheld devices (such as ‘smart phones‘ or ‘tablets’) as you browse this website. This website uses cookies to collect information to improve your shopping experience and improve the quality of our site.

7.2 Please see our Cookies Policy for further detail.

7.3 You may set up your computer to reject cookies by following the relevant instructions which can be found at www.aboutcookies.org.

8. SECURITY AND DATA RETENTION

8.1 We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or for as long as the law requires.

9. CONTACT

9.1 If you require any further information regarding this policy or would like to see, edit or delete the information we hold on you, please do not hesitate to contact our Customer Services team via either of the methods below : -

Email us at customerservices@winserlondon.com or phone our team on +44 (0)845 600 1521.

10. CHANGES TO THIS POLICY

10.1 We may edit this policy from time to time. If we make any substantial changes we will notify you by posting a prominent announcement on our web pages.

COOKIES POLICY

Please enable cookies in your web browser to continue.

WHAT ARE COOKIES?

Cookies are short pieces of data that are sent to your computer when you visit a website. On later visits, this data is then returned to that website. Cookies allow us to recognize you automatically whenever you visit our site so that we can personalize your experience and provide you with better service. We also use cookies (and similar browser data, such as Flash cookies) for fraud prevention and other purposes. If your web browser is set to refuse cookies from our website, you will not be able to complete a purchase or take advantage of certain features of our website, such as storing items in your Shopping Cart or receiving personalized recommendations. As a result, we strongly encourage you to configure your web browser to accept cookies from our website.

ENABLING COOKIES

Internet Explorer 7.x

Internet Explorer 6.x
Mozilla/Firefox
Opera 7.x

INTERNET EXPLORER 7.X

Start Internet Explorer
Under the Tools menu, click Internet Options
Click the Privacy tab
Click the Advanced button
Put a check mark in the box for Override Automatic Cookie Handling, put another check mark in the Always accept session cookies box
Click OK
Click OK
Restart Internet Explorer

INTERNET EXPLORER 6.X

Select Internet Options from the Tools menu
Click on the Privacy tab
Click the Default button (or manually slide the bar down to Medium) under Settings. Click OK

MOZILLA/FIREFOX

Click on the Tools-menu in Mozilla
Click on the Options... item in the menu - a new window open
Click on the Privacy selection in the left part of the window. (See image below)
Expand the Cookies section
Check the Enable cookies and Accept cookies normally checkboxes
Save changes by clicking Ok.

OPERA 7.X

Click on the Tools menu in Opera
Click on the Preferences... item in the menu - a new window open
Click on the Privacy selection near the bottom left of the window. (See image below)
The Enable cookies checkbox must be checked, and Accept all cookies should be selected in the "Normal cookies" drop-down
Save changes by clicking Ok

ABOUT COOKIES

A cookie is a small piece of information which is issued to your computer or other mobile or handheld devices (such as ‘smart phones‘ or ‘tablets’) as you browse this website.
This website uses cookies to collect information to improve your shopping experience and improve the quality of our site.

In addition, local storage technology allows this website to retrieve data on your mobile or handheld device, which in turn allows us to store certain parts of our site on your device so that pages load faster. You can choose to accept or decline cookies and local storage settings. By proceeding beyond this page, or clicking ‘Accept’ when prompted, you agree to this Cookie Policy and local storage settings.

To order products on winserlondon.com, you need to have cookies enabled. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes.
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How do Cookies improve the website experience?

Cookies are essential for ordering products on the website, as for example, they allow you to navigate through the website, store items in your shopping bag, complete payment for purchases, and also leave and then return to the website, with the previous information retained.

In addition, Cookies help us provide you with a better website, by enabling us to collect information about the way you use the website. We use this to improve our website experience. These cookies provide statistics on our website (such as number of visitors and site journey and how you arrived to the website). We do not share this information.

Marketing Cookies allow us to offer you a tailored browsing experience by providing you with adverts linking to social networks such as Facebook and provide digital advertisers with information on your visit to our site so that they can present you with adverts for products which may be of interest to you.

You can manage cookies through your web browser settings, but do remember that by blocking / deleting cookies or local storage, you will not be able to experience the full website. We're giving you this information as part of our initiative to comply with recent legislation, and to make sure we're honest and clear about your privacy when using our website. In addition, our Privacy Policy can provide further information on how we use your personal information.

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