Terms And Conditions

Welcome to Winser London Website terms and conditions. These terms and conditions apply to the use of and registration with this website at winserlondon.com (the "Website"). Please read through them carefully before using or registering with our Website.

By using, logging into or registering with this Website you agree to be bound by these terms. If you do not accept, or wish to be bound by these terms and conditions, please do not use or register with this Website.

This Website is operated by Winser London Limited a company registered in England, whose registered office is at York House, 1 Seagrave Road, London, SW6 1RP registration number is 08249136 Our VAT registration number is 151 8183 16


We hold some information about you and we deal with that information in accordance with our privacy policy www.winserlondon.com/privacy. If you would like to be sent a copy of our privacy policy please contact us on +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday.


2.1 You are permitted to use this Website, and any material or content contained in it, for your personal, non-commercial use only. Any other use of this Website is strictly prohibited. You may not print, download or copy extracts of the Website, modify documents or related graphics on this Website in any way or use any graphics on this Website separately from the accompanying text. None of the material or contents contained in this Website may be reproduced, stored, transmitted, displayed, distributed, sold, commercially exploited, or included in any public or private electronic retrieval system or service and no derivative works may be made in relation thereto.

2.2 Unless otherwise stated, the copyright, trademarks and other intellectual property rights in all material on this Website (including without limitation photographs and graphical images) are owned by Winser London Limited or licensed to Winser London Limited. You are granted no rights in the copyright, trademarks and other intellectual property rights in any of the material on this Website.


3.1 We endeavor to ensure that the information on this Website is correct and complete; however, we do not warrant the accuracy and completeness of the information on this Website. The material on this Website is provided “as is” without any conditions, warranties or other terms of any kind. We exclude all representations, warranties, conditions and other terms which might have effect in relation to this Website. Information relating to the description and use of the Products is for information purposes only and no reliance should be placed on such information.

3.2 We reserve the right to make changes to the material on this Website, or to the Products and prices described in it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

3.3 While we try to make this Website available 24 hours a day, we will not be liable if for any reason this Website is unavailable at any time or for any period. Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair, or for reasons beyond our control or in order to improve, update or amend the material on the Website. We do not promise that this Website will be error free or free from any harmful components.

3.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms and conditions. You must notify us immediately if you believe that your password is known by someone else or if it is likely to be used in an unauthorised manner. If so, you must change your password immediately.

3.5 You are responsible for making all arrangements necessary for you to have access to the Website. You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms, and that they comply with them.


4.1 We warrant to you that any Products purchased from us through this Website shall conform, in all material respects, to the description given on this Website, shall be of satisfactory quality and shall be fit for the purposes for which other products of its kind are commonly supplied. Any other warranties of any kind, whether express or implied, in relation to the Products are excluded to the fullest extent permissible by law.

4.2 Our liability for losses you suffer as a result of your use of or registration with this Website. If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

4.3 We are not responsible for indirect or consequential losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us, including, but not limited to, loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings or loss of data. Where a jurisdiction does not permit exclusion of liability for indirect or consequential loss, our liability is limited to the fullest extent permitted by the applicable law in those jurisdictions.

4.4 Nothing in these terms and conditions shall exclude or limit our liability for death or personal injury caused by negligence, under section 2(3) of the Consumer Protection Act 1987, for fraud or fraudulent misrepresentation, or for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

4.5 You agree to indemnify Winser London Limited and our officers, directors, employees, agents, suppliers and our group company members fully from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of these terms and conditions by you, or your use of or registration with this Website, or the use by any other person using your registration details. We may terminate your use of or registration with this Website if we consider you have breached these terms and conditions.


5.1 You may use or register with this Website only for lawful purposes. You may not use or register with this Website in any way that breaches any applicable local, national or international law or regulation or in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. You also agree not to access without authority, interfere with, damage or disrupt any part of this Website or any software used in the provision of this Website.

5.2 You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which this Website is stored or any server, computer or database connected to this Website. You must not attack this Website via a denial-of-service attack or a distributed denial-of service attack.

5.3 We will report any such breach of this provision to the relevant law enforcement authorities with whom we will co-operate by disclosing your identity to them. In the event of such a breach, your right to use or be registered with this Website will cease immediately.

5.4 We will not be liable for any loss or damage caused by a distributed denial-of- service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use or registration with this Website or to your downloading of any material posted on it, or on any website linked to it.


6.1 If links to third party websites are used then you automatically leave this Website and you do so entirely at your own risk. We are not responsible for third party websites, their advertising, content, availability or privacy policies nor for any damage, loss or offense caused or alleged to be caused by use or reliance on any such advertising, content, availability or privacy policy. We therefore do not endorse or make any representations about them, any material found there, or any results that may be obtained from using them. These links are provided entirely for your information and convenience only. You should carefully review the terms and privacy policies of all other websites that you visit.

6.2 If you would like to create a link to the homepage of this Website, you may only do so in a way that is fair and legal, on the basis that you link to, but do not replicate, the home page of this Website, and subject to the following conditions:

6.2.1 there is no attempt to remove, distort or otherwise alter the size or appearance of or copy our trademarks or logos;

6.2.2 a frame or any other browser or border environment around this Website is not created;

6.2.3 you do not in any way imply that we are endorsing any products or services other than our own;

6.2.4 you do not misrepresent your relationship with us nor present any other false information about us or our products or damage our reputation or take advantage of it;

6.2.5 you do not otherwise use any of our trademarks displayed on this Website without our express written permission;

6.2.6 you do not link from a website that you do not own; and

6.2.7 your website does not contain content that is distasteful, offensive, controversial or which infringes any intellectual property rights or other rights of any other person, or otherwise does not comply with all applicable laws and regulations.

6.3 Your website must comply in all respects with our acceptable use policy set out at Clause 10 below.

6.4 We reserve the right to revoke the right granted in this clause for breach of these terms and conditions and to take any action we deem appropriate.


In cooperation withKlarnaBank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

- Pay later.
- Slice It.

Further information and Klarna's user terms you can findhere. General information on Klarna you can findhere. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inKlarna's privacy statement.

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information inKlarna’s privacy policy.


8.1 This Contract between you and us is binding on you and us and on our respective successors and assigns. You may not transfer, assign, charge or otherwise dispose of this Contract, or any of your rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of this Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

8.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under this Contract that is caused by events outside our reasonable control (Force Majeure Event). Our performance under this Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under this Contract may be performed despite the Force Majeure Event.

8.3 If we fail, at any time during the term of this Contract, to insist upon strict performance of any of your obligations under this Contract, or if we fail to exercise any of the rights or remedies to which we are entitled under this Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default by you shall not constitute a waiver of any subsequent or prior default.

8.4 If any of the provisions of this Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such provision will to that extent be severed from the remaining provisions which will continue to be valid to the fullest extent permitted by law.

8.5 This Contract, and any document expressly referred to in it, represent the entire agreement between us in relation to the subject matter of this Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing. We each acknowledge that, in entering into this Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to this Contract except as expressly stated. We intend to rely upon this Contract and any document expressly referred to in it in relation to the subject matter of this Contract. Any variations from this Contract must be confirmed in writing by both of us.

8.6 This Contract shall be governed by and construed in accordance with British Law. Disputes arising in connection with this Contract shall be subject to the exclusive jurisdiction of the British courts.


9.1 Please note, Winser London promotion codes cannot be used in conjunction with any of our other offers.

9.2 Unless otherwise stated, discount codes are single use.

9.3 Unless otherwise stated, promotional codes cannot be used on sale items. Promotional codes are only redeemable on full price items.

9.4 WELCOME code is valid 60 days from the date of email order confirmation on which the code was published, Winser London reserves the right to withdraw the offer at any time.

9.5 THANKYOU code is valid 60 days from the date you receive the email on which the code was published, Winser London reserves the right to withdraw the offer at any time.

9.6 Whilst our sample sales do not affect your consumer or statutory rights, we ask that returns and exchange requests are limited. If you have any queries or need help with an item you've purchased, please contact customerservices@winserlondon.com.

9.7 Unless stated, all of our codes are single-use.

9.8 WELCOME: 10% off. Valid only on full-priced items only.
9.9 WELCOME10: 10% off full-prices items only.
9.10 No discount codes or vouchers can be used on Sample Sale purchases.
9.11 WINSERTREAT: Valid on full price styles only. Single use, code cannot be used in conjunction with any other promotion. 
9.12 WINSERCLUB: Valid on full price styles only. Single use, code cannot be used in conjunction with any other promotion.
9.13 Our Cat Deeley KNIT for Winser London colletion is excluded from all promotions, discount and sales, unless otherwise stated.  Similarly, the Gillian Anderson Lips Collection is excluded from all promotions as 20% of net sales are donated to Women for Women Internaional.

10.1 All orders are payable in full at the time of ordering.

10.2 Celebrity style orders are non-refundable.


11.1 These terms and conditions may be updated and/or varied from time to time. You should check the Website regularly to review the most current terms and conditions.

11.2 You will be subject to the terms and conditions in force at the time that you use the Website.


12.1 We value your custom and your opinion on both our Website and our Products. Please do not hesitate to contact us by:

12.1.1 Writing to Winser London;

12.1.2 Email at customerservices@winserlondon.com or

12.1.3 Telephone +44 (0)845 600 1521 during the hours of 9 a.m. and 5 p.m. Monday to Friday.


13.1 With the current transport issues, please be patient with us on deliveries, if these are a couple of days late.